Measuring Success: Beyond the Numbers

Success.Every month, I submit a report to my managers with information about outreach events and meetings I attended, professional development, and programs I facilitated. These reports are largely about numbers — how many LEUs (Library Education Units) I earned for attending a webinar, how many presentations I made to how many students on a school visit, how many hours I spent on a special project. But those numbers often don’t tell the whole story.

For instance, at an open mic night last week, I had three attendees. One wanted to perform, but was too shy until I made a deal with him: I’ll sing first if you sing second. So we both sang for the two other teens, who are regulars at teen programs. After he rapped for us, the shy performer asked if he could bring his own music next time, instead of doing a karaoke rap to a YouTube video. We talked a bit about the raps he writes before he had to leave. On paper, my program with three attendees may not look like a huge success, but it gave me a chance to connect with a teen, and gave him a chance to share something he’s passionate about.

Those numbers also don’t show the relationships I’ve built with teachers, or the students who pull me aside after I’ve talked to their classes to rave about favorite books. They don’t show the times I’ve helped people apply for jobs, find obscure recipes, learn how to train their new puppies. Numbers are great, but they shouldn’t be our only measure of success.

How do you measure success? Have you ever had a program that looked like a flop on paper but went really well?

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